FAQ

About Jeel

What is the right age that can get the most out of the app?

The Jeel app content is designed to be suitable for children aged between 3 to 9 years, and we are working to cover more ages in the upcoming updates.

Can I use the Jeel app for free?

Sure, you can download the Jeel app and access the free content, but you need to subscribe to unlock all of Jeel’s premium content and features.

Can my child use the Jeel app alone?

Yes, your child can use the Jeel app alone, under a complete parental supervision and control to let you determine the use duration and monitor the child usage by the reports, besides taking advantage of the supportive educational materials we provide for parents.

Is the application dangerous to my child's health?

We understand your concerns about your child’s screen usage and exposure to inappropriate content, please be sure that the health and safety of your children is our greatest priority; so, Jeel content is completely safe for them. The application features usage duration control and provides the parents reports about children usage times. Besides, it offers parental content and educational materials.

Is the parental content suitable for mothers only?

No, Jeel offers a parental section for both mothers and fathers. The application provides them with full reports about their children’s usage, allows them to monitor their results, and offers educational developmental content and programs that help the parents to understand and develop their children’s skills.

What does the Reports Section offer?

Jeel offers 3 different types of reports:
• Watch Time Reports: Show the episodes, series, songs, and tales that your child watches, besides listing the content moral values.
• Usage Reports: Show your child’s weekly usage, daily usage average, and recommendations according to their statistics.
• Activities Reports: Show your child’s answers to the post-episode quizzes and how he benefits from them.

 

Why Jeel app is suitable for my child?

Jeel offers your children a vast collection of regularly updated attractive cartoon series, episodes, songs, and games supported with moral and ethical values, under the supervision of psychological and educational specialists. The application also features the Parents Section that provides parents with detailed reports that show their children usage, besides offering them parental content, educational articles, and developmental programs that assist them to understand their children’s strengths and weaknesses and support them to do their parental role perfectly.

Can I use the Jeel app without a subscription?

Of course, you can access our free content. However, you need to subscribe to enjoy all of our content and features.

What are the supported operating systems?

At the moment, the Jeel app runs on phones and tablets with iOS 10 and Android 6.0 or newer through App Store, Google Play Store and Huawei AppGallery. The Jeel app is not available on any other store (e.g. Amazon App Store) and does not support other devices (e.g. digital media players, smart TVs, etc.), rooted devices, or devices with Custom Roms. And we are working on supporting more devices and operating systems in the future.

What is the difference between Registration and Subscription?

You can register with your email and access the Jeel app free content while purchasing a subscription unlocks all of the Jeel app premium content and features.

Are the tales and songs available in English?

We plan to make our content and application interface available in different languages, but for now, the Jeel app is available in Arabic only.

Can I change the application language?

We plan to make our content and application interface available in different languages, but for now, the Jeel app is available in Arabic only.

Does Jeel offer a non-music version?

Yes, the Jeel app offers a complete non-music version to let your children enjoy its content with no compromises!

Why does the Jeel app include a music version?

At Jeel, we do our best to meet the different preferences and demands. So, we offer our content in music and non-music versions to allow your children to enjoy our app with no compromises.

How do I get a free trial period?

Jeel offers free content that is available for you and your children to experience the application. If you want to unlock and enjoy all features and content, you need to subscribe.

What are the main features of Jeel?

• The first-of-its-kind Arab educational application under the full supervision of psychological and educational specialists.
• 100% exclusive entertaining and attractive content, with no adaptation of any foreign content.
• Offers music and non-music versions.
• Meaningful content that is supported with moral and ethical values and presented in Standard Arabic to develop the children’s language skills.
• Safe and ad-free.
• Features screen time control.
• Features Jusoor (the Parents Section) which offers practical developmental programs and educational articles that assist them to develop their children’s skills and spot their strengths and weaknesses, written in simple language.
• Provides parents with detailed reports about their children’s usage, results, and performance.
• Links up to 3 children to one account and allows parents to monitor each child’s reports separately.

What is the content offered by Jeel?

• Attractive edutaining cartoon series, episodes, tales, songs, and games; presented in Standard Arabic to enhance your child’s linguistic skills.
• Regularly updated series and games that are full of morals and virtues and designed for children aged between 3 to 9 years, under the supervision of psychological and educational specialists.
• Radio Jeel, a rich audio section that helps your child to develop their listening and imagination skills.
• The Parents Section that provides parents with parenting articles and developmental programs to assist them to do their parental role perfectly.

Does the Jeel app run on Smart TVs?

At the moment, the Jeel app runs only on phones and tablets with iOS 10 and Android 6.0 or newer. We are working on supporting more devices and operating systems in the future.
Moreover, the application recommends letting the child do the activities themself or under parental supervision, and it encourages the parents to activate its screen-on time control option.

Does the app take up a lot of space on my phone?

The Jeel app offers visual and interactive multimedia content, which requires a lot of free space. However, we are working hard to reduce the required space in the upcoming versions.

Does the Jeel app require an internet connection to operate?

Yes, the application requires a stable and active internet connection to be used.

Accounts and Subscriptions

I subscribed but did not use the app.

The account is activated upon payment and you can enjoy all Jeel services during the subscription period.

How can I stop receiving email notifications from Jeel?

We apologize for the inconvenience, just click on the unsubscribe button in any notification mail, or just send us your email address to turn these notifications off.

I forgot my Jeel account password and I cannot access my email currently, can I change the Jeel account email address to another one?

Don’t worry, just send your email address to customer service email: hello@jeelapp.com, and a technical team representative will contact you to resolve the problem.

The application does not accept my password.

Please check your internet connection and pay attention to the letter case in writing the password. If the problem persists, just contact our customer service on hello@jeelapp.com, and we will work to resolve the problem immediately.

Does the subscription renew automatically or does it need to be activated manually every time?

Only if the auto-renewal option is enabled, the subscription will be renewed automatically on time.

I created my account on an Android device, can I log in on an iOS device?

Sure, you can access your account on either system, just download the application and enjoy it with your kids.

I haven't renewed my subscription for a while, how can I use the Jeel app again?

Welcome back! Just renew your subscription to enjoy all of the Jeel app features.

How to cancel my subscription on an iPhone/iPad?

To cancel your subscription on your Apple account, follow the following steps:
– Log in to your App Store account.
– Choose Manage Subscriptions.
– Choose Jeel.
– Choose Cancel Subscription, and your subscription will be canceled once the subscription duration ends.

How many devices can I use with one subsciption?

You can link up to 3 children’s devices with one subscription and you can check each child’s reports and use separately.

Can I use offers If I am already subscribed?

It depends on the terms and conditions of each offer.

Can I subscribe if I do not have a bank card?

At the moment, the Jeel app supports various payment methods. Visit the app to check the available payment methods in your country.